Terms and Conditions
1. Introduction
Welcome to CaravanIT. These terms and conditions outline the rules and regulations for renting our caravan services. By booking with us, you agree to comply with and be bound by the terms listed below. Please read them carefully before making a reservation.
2. Booking Terms
Booking Confirmation:
Your booking will be confirmed only upon receipt of full payment or as agreed upon during the reservation process.
Documents Required:
Valid ID proof (e.g., Aadhaar, Passport, or Driving License) is mandatory for all bookings.
Eligibility:
The primary renter must be 18 years or older.
3. Rental Usage Policies
General Use:
The caravan must be used responsibly and in compliance with Indian traffic laws.
Prohibited Activities:
Illegal activities, and carrying hazardous materials inside the caravan are strictly prohibited.
Damages:
Any damage caused to the caravan due to negligence or misuse by the renter will be charged.
Cleanliness:
The caravan must be returned in reasonably clean condition. Excessive cleaning charges may apply.
4. Payment Terms
Booking Fees:
A non-refundable booking fee of ₹500 is required to reserve the caravan.
Security Deposit:
A refundable security deposit will be collected at the time of booking. This amount will be returned after the caravan is inspected post-rental.
Accepted Payment Methods:
Payments can be made via bank transfer, UPI, credit/debit card, or other accepted methods communicated at the time of booking.
Late Payment Penalties:
Payments made after the agreed deadlines may incur a penalty.
5. Cancellation and Refund Policy
Cancellation Timeline:
7 days before travel: Full refund, excluding administrative charges (₹500).
Within 3 days before travel: 50% refund of total charges.
Changes in Booking:
Dates can be modified up to 7 days before the travel date, subject to availability.
A date change fee of ₹1,000 applies.
Non-Refundable Fees:
Processing charges of ₹500 are non-refundable.
Refund Method:
Refunds will be processed within 7-10 business days via the original payment method.
6. Liability Disclaimer
The company is not liable for:
Accidents, injuries, or damages caused due to user negligence.
Delays due to traffic, weather, or other uncontrollable factors.
Personal belongings left behind in the caravan.
User Responsibility:
Renter is responsible for fines, penalties, or damages incurred during the rental period.
Insurance claims for damages will be initiated only if the renter complies with the terms.
7. Force Majeure Clause
We are not liable for cancellations or service interruptions caused by unforeseen events, including but not limited to natural disasters, government restrictions, or political unrest.
8. Privacy and Data Usage
Data Collection:
Personal information collected during booking is used only for reservation and customer support purposes.
Data Security:
We ensure your data is handled securely and will not be shared with third parties unless legally required.